Posts Tagged ‘custom corruption’

Custom inconvenience: About My Books ordered from Amazon Japan

Wednesday, December 30th, 2009

I have ordered three books from Amazon Japan last March 19, 2009.

I choose Expedited FedEx delivery so that my orders would arrive here within 3 days. It already took months, so I checked the package tracking and I noticed that my order was hold in Paranaque Post Office. I didn’t receive any notice from the PO.

This is what I have ordered:
* 1 点 Kanji in context [ Reference Book ] ―中・上級学習者のための漢字と語彙 (Reference book)
販売: Amazon.com Int’l Sales, Inc.
* 1 点 Kanji in context [ Workbook Vol. 1 ] ―中・上級学習者のための漢字と語彙 (Workbook vol.1)
販売: Amazon.com Int’l Sales, Inc.
* 1 点 Kanji in context [ Workbook Vol. 2 ] ―中・上級学習者のための漢字と語彙 (Workbook Vol.2) (Kanji in Context Series) (Kanji in Context
販売: Amazon.com Int’l Sales, Inc.

Total is 9,700 yen or 4850 php (2yen/1php) including shipping and other charges.

Those books were always out of stock. So I was always on look out for these books. The moment they were available in Amazon Japan, I immediately ordered without a second thought. Since I also have a plan to take JLPT 3 again this year.

Then when I asked Amazon customer service for what happened to my order. They investigate it and they emailed me this:

Thank you for waiting the reply from Amazon.co.jp.

Regarding your inquiry, I could find out the situation on the shipment for the order #XXX-XXXXXXX-XXXXXXX.

Actually, we had confirm that you had refused to pay the custom tax when the FedEx had tried to deliver it, and they are holding this package then.

The details of the tax:

CUSTOMS FORMS/STAMPS PHP: 315.00
DUTIES AND TAXES PHP: 1,824.00
STORAGE FEE PHP: 826.45
————————-
Total: 2965.45

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges
for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Upon calling the Post Office and confirming the amount Custom was charging me, I decided to cancel my order. They are asking me almost 61% of the total cost of my order!

So I emailed back Amazon Japan about my decision of canceling my order. Here is their reply:

Wednesday, April 29, 2009
Thank you for writing to Amazon.co.jp.

If you want to cancel your order, please contact your local FedEx and let them know that you are willing to refuse the package and return the package to the shipper.

We will process your refund when we receive the package and send confirmation of the refund via e-mail. Refunds are processed within 7 to 14 business days of our receiving.

So I called the PO and tell them that I’m returning back the books to the shipper. And they said they would process it.

I waited for few weeks, then after checking Amazon. It seems that my ordered books was not returned! I called back the PO and heard the worst words I could ever hear. “We are sorry but your books has been incinerated!” Whoa!! They said that the books have been idling for too long in their storage and decided to burn it. Damn! I asked them if there’s no hope to recover it and they said no. Waaaaaa… my books was gone and so is my money. Because of this, I lost the will to continue my study of Nihongo and decided not to take JLPT this December.

After this incident, I fear of ordering online again. This has never been happened before. :(